SHIPPING & RETURNS

SHIPPING TERMS:

Shipping and handling and/or delivery fee charges are an additional charge unless otherwise specifically noted at the time of the sale. All shipping and delivery fee charges are non-refundable. Backyard Accents, LLC offers three types of “SHIPPING” options;

(1) Will Call at one of our shipping terminals, hub stations (which is the most cost effective way to accept delivery).

(2) A Commercial business address. All of our carriers are set up for business deliveries, providing you have either a loading dock or fork lift to remove the shipment from the truck. Our shipping companies will not unload your product for you.

(3) Residential/Lift-Gate delivery to your home address is also an option. The shipping companies will deliver your shipment to your driveway only; they will not bring it into your home or move it to your desired location. This is the most expensive due to the fact that the carrier must arrange for a specific delivery date and time. We do not guarantee any shipping times; although we will do our best to get the product to you as quickly as possible, sometimes factors occur beyond our control and may affect shipping times. If for any reason you cannot accept delivery of your shipment, after the order has shipped or has been installed, any and all re-delivery, installations, re-consignment and/or storage fees will be the consumer’s responsibility. These fees can be costly, so please be sure you can accept delivery. All final payments must be made on your order before it reaches its final destination, if it has not already been paid in full. All orders will ship 6-10 weeks from the date of purchase, provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday or Holidays. We cannot guarantee when an order will arrive. Consider any shipping or installation time offered to you by Backyard Accents, LLC or other parties only as an estimate.

FREE SHIPPING/DELIVERY INSTALLATION:

Free delivery installation or shipping only applies to orders confirmed by a Backyard Accents, LLC sales representative at the time of purchase. This offer is only valid on purchases that are specified as the above stated (option 1) shipping method that will be shipped to the local shipping terminal, hub station for customer pick-up. This offer is not valid on orders from Alaska, Hawaii or outside the U.S.

 

INSPECTION/DAMAGED MERCHANDISE (GOODS):

Backyard Accents, LLC carefully load and/or package your order, prior to shipping or delivery and although freight damage is rare, it can occasionally happen. Backyard Accents, LLC or its installers are not responsible for any unseen damages. The consumer, upon receiving possession of the Goods, shall have a reasonable opportunity to inspect the Goods to determine that all or a portion of the Goods are non-conforming, must provide written notification on the contract or delivery installation receipt and it must be signed by both parties. It is the consumer’s responsibility to make sure that no damage has occurred, prior to signing for your delivery. The consumer will have 24 hours from receipt of Goods to notify Backyard Accents, LLC, in writing. Failure to do so will hold Backyard Accents, LLC harmless of any claims. If excessive damage has occurred, the Goods should be refused at time of delivery or shipping attempt. We will send any parts required for documented freight damage. It is the consumer’s responsibility to return any defective/damaged part(s) to Backyard Accents, LLC. In order to ensure the return of defective/damaged part(s), the consumer will be charged. Once the consumer signs for delivery or shipment, the Goods become your property and any repairs or replacements requested beyond the stated timeframe without written notification will be the consumer’s responsibility.

 

DELIVERY TERMS/OUT OF STOCK ITEMS:

We will ship/deliver your product as it has been built and as components become available. We will make every effort at delivering/shipping your product within our normal 6-10 week production timeframe. However, there may be times when the components you have ordered are out of stock or a special order item, which will delay in fulfilling your delivery. We will keep you informed of any products that you have ordered that are out of stock and unavailable for our normal shipment or delivery installation schedule.

RETURN POLICY:

If you are unsatisfied with the components within your purchase and they are not considered a “special order”, you may return the item(s) in original re-salable condition, in the original unopened packaging for a refund within 30 days of the original purchase date. You will be credited (less 30% re-stocking fee and all shipping charges incurred) upon arrival, and inspection of the item(s) at our warehouse. The shipping charges to return the item(s) to us will be the purchaser’s responsibility. Please contact us for a return authorization prior to the return. Any “manufactured” orders, “floor models” and/or “Dent and Scratch” items are exempt from our Return policies as these are all final sales and items and are not returnable. All items authorized for return must be in salable condition. Merchandise must be in its original box. Merchandise must be unused. All merchandise not meeting the above criteria will be refused or returned to the consumer at the consumer’s expense.

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